A refund may be considered in the following cases:
- Duplicate payment / accidental overpayment
- Service not delivered (e.g., a training/event is cancelled by JSS)
- Technical/payment error (payment is completed but registration/service is not confirmed, and the issue cannot be resolved)
- Product/order cannot be fulfilled (if applicable—e.g., out of stock or delivery not possible)
2) When a Refund Is Not Eligible
Refunds are generally not provided for:
- Membership fees or membership renewals once the membership is activated or processing has started
- Donations (donations are voluntary and typically non-refundable)
- Payment gateway/bank/service charges deducted by third parties (usually non-refundable)
- No-show cases (if you register but do not attend an event/training)
- Digital content/services already delivered (e.g., downloads accessed, certificates issued—if applicable)
3) Training/Workshop/Event Refunds (If Applicable)
- If JSS cancels an event/training: A full refund will be issued (excluding non-refundable gateway charges, if any), or you may be offered a transfer to a future session.
- If the participant cancels:
- Cancellation [X] days before the event: [Y]% refund (excluding gateway charges)
- Cancellation less than [X] days before the event: refund may not be available
- Alternatively, a transfer to a future batch/event may be offered (subject to conditions)
4) Time Limit to Request a Refund
Refund requests must be submitted within [7/10/15] days of the payment date. Requests after this period may not be accepted.
5) How to Request a Refund
To request a refund, please provide:
